Delivery Terms

This page is a translation provided for information. The Azerbaijani text is legally binding.

Last updated: 2 November 2026

Delivery is made within Baku to the address specified in the order. There is no pick-up from a showroom.

Delivery to one address — free. If the order includes a “Süfrə” box — 10 ₼.
Delivery to multiple addresses — 10 ₼ per address.
One box is sent to one address. You can send several boxes either all to one address or to several addresses; each address receives at least 1 box, and the recipient’s name (“who it is for”) is recorded for each address.

The delivery fee is shown as a separate line in the final order amount.

Personal order — at least 3 business days after the manager confirms the order. The manager gives the exact date at confirmation, and it appears in the order history in your account.
Corporate order — the production and delivery period is set by agreement of the parties according to the order volume and is stated in Annex No. 1 to the contract and in the order history in the “My Account” (“Otağım”) section. The period starts after the lid mock-up is approved and the advance payment is received. The finished boxes are delivered according to the customer’s address list.

At each address, the box is handed over against signature; for corporate orders, a single delivery-acceptance certificate is drawn up.
Each address is confirmed on the map when the order is placed. The customer is responsible for the accuracy of the address, the recipient’s name and phone number.
Check the box upon receipt; if you find any damage, write to us in accordance with the Returns and Cancellation Terms.

You can follow every stage of your order on the order tracking page using your order number, as well as in the app.