Returns and Cancellation Terms

This page is a translation provided for information. The Azerbaijani text is legally binding.

Last updated: 2 November 2026

1. Order cancellation

• A personal order can be cancelled or changed free of charge until preparation begins (in the “My Account” (“Otağım”) section via “EDIT” (“DÜZƏLİŞ ET”) / “CANCEL” (“LƏĞV ET”) — until the manager accepts it). If payment has been made, the amount is refunded in full. Once preparation has begun, cancellation is possible only by agreement with the manager.
• For a corporate order, the quantity and contents can be changed or the order cancelled free of charge until production begins. If the order is cancelled after production has begun, the costs incurred are deducted from the advance payment and the remaining amount is refunded.

2. Defective or damaged products

Wooden chests are handed over with a numbered passport; the product’s shelf life is shown on the label. Please check the box upon receipt. If you find a defect or damage, write to us with your order number and a photo. If the defect is confirmed, the product is replaced within 3 business days; if replacement is not possible, the value of that product is refunded.

3. Return of prepared products

Once an order has been prepared, the product cannot be returned or exchanged — except in the case of a defect (clause 2). This is in accordance with the consumer protection legislation of the Republic of Azerbaijan: food products of proper quality (dried fruit, nuts, jam) and products personalised at the customer’s request (boxes with a company logo on the lid) are not subject to return.

4. Refunds

• Money is refunded by the same method that was used for payment.
• For bank card payments, the amount is refunded via Kapital Bank to the same card used for payment. The time it takes for the funds to reach the card account depends on the card-issuing bank (usually 5–10 business days).
• For bank transfer payments, the amount is transferred to the payer’s bank account.
• For cash payments, the amount is refunded in cash or to a bank account specified by the buyer.

5. Requests

To request a cancellation or refund, contact us quoting your order number (for example, OB-2026-0001): info@ordubadbazar.az, +994 50 800 69 69. We notify you of the outcome of your request in writing.